Shipping and Returns
SHIPPING POLICY
What is the cost of shipping?
All accessories ship for a flat rate of $4.95, regardless of the amount purchased. Suppressors ship for a flat rate of $19.95 and ship via USPS and usually recommend a UPS upgrade for most firearm-related packages. In some cases, specifically bulk ammunition, an extra charge is built-in to the product price to accommodate the heavier weight and additional charges conveyed by the carrier to Capitol Armory.
When will my order ship?
Accessory orders placed before 1 PM CT usually ship the same day. Accessory orders placed after 1 PM CT ship the following business day. NFA items require approval before shipment and will be shipped within 24-48 business hours of receiving approval from the BATFE.Where does Capitol Armory ship to?
Capitol Armory ships to consumers and dealers within the United States. Many products on CapitolArmory.com are regulated by federal, state, and local governments, and not all products are available or legal in all locales. The purchaser is responsible for ensuring each item is legal in their state and local vicinity. Capitol Armory will not ship or transfer to states where items are known to be prohibited.What shipping carrier does Capitol Armory use?
UPS is our carrier of choice for firearm-related packages; however, we utilize USPS for select products. If you select USPS for your shipping provider, please note that all packages are experiencing delays of up to 4 weeks and with limited tracking capability. We recommend selecting UPS for those customers who wish to accurately track their packages or require their items promptly. USPS provides an affordable delivery option and delivers 99.9% of the packages sent, but delivery may be delayed.How do I track my package?
When your product ships, we will provide a tracking number via email. You can also log in to your account to view the tracking number for your order. If you select USPS as your shipping provider, you may have limited tracking capability.
What if my package is lost during shipping?
Capitol Armory will ensure you receive your purchase. If an item is not received and the time frame estimated for the shipping service you selected has been exceeded, we will send a replacement product. Additionally, many packages sent via USPS do not track correctly. We strongly suggest choosing the UPS shipping option instead of USPS if you want accurate tracking information.
Can you ship a suppressor to my residence?
Yes, if you reside in one of the 42 states where suppressors are legally permitted, we can ship your NFA item(s) directly to your residence. All shipments are sent via UPS Ground and require an adult signature upon delivery. Please note that suppressor shipments typically take 2–4 weeks, subject to factors outside our control (e.g., carrier delays, severe weather, and national holidays).
RETURN POLICY
What is Capitol Armory's return policy?
NFA ITEMS:
To uphold our commitment to exceptional customer service and competitive pricing, we apply a cancellation fee for any order canceled where a serial number has been assigned for ATF filing. Generally, Capitol Armory does not issue refunds or store credits after the ATF transfer has been started. The ATF transfer begins when Capitol Armory initiates ATF paperwork with the buyer or the ATF.
Cancellation Within 30 Days:
- 10% Fee: Applies to orders canceled where a serial number has been assigned. The 10% cancelation fee is waived if canceled within 10 days of purchase.
- If ATF transfer started: Generally, no refunds or store credits. At our discretion, a store credit may be issued for the paid amount minus taxes and a 35% service fee.
Cancellation After 30 Days:
- If ATF transfer Not Started: A store credit will be issued for the paid amount minus a cancelation fee of 35%.
- If ATF transfer started: No refunds or store credits.
Non-Refundable Items:
- Trusts, digital downloads, pre-orders, promotional items, shipped items, and paid ATF taxes.
Denials and Residence Changes:
- State Residence Change: A $95 fee applies for refiling due to state residence changes after the ATF transfer begins; this fee is waived for military members with PCS orders.
- ATF Transfer Denied: We will refile once for free and assist with the refiling process.
Capitol Armory is not responsible for ATF NFA processing times, ATF eForms availability, or changes in ATF procedures. No returns or store credits will be issued due to these factors. Capitol Armory has no control over the ATF NFA processing times and makes no guarantees as to when your Forms will be approved by the ATF.
FIREARMS
We do not accept returns for firearms. Orders placed and not shipped are subject to a 10% cancellation fee.ACCESSORIES
We are happy to process returns within seven days of delivery if the product(s) are unused and in their original packaging and condition. All returns are subject to a 15% restocking fee. Shipping charges are not refundable. Shipping fees for returns to Capitol Armory are the customer's sole responsibility. We highly encourage all returns to Capitol Armory to be sent with tracking and insurance to ensure the correct and safe delivery of the accessory being returned or exchanged.Please email us at [email protected] to initiate a return or exchange.
Any manufacturing defects with the product fall under the manufacturer's warranty. Customers are required to work directly with the manufacturer for inspection, repair, or replacement of defective items. We are happy to assist in facilitating communication with the manufacturer if needed.
AMMUNITION
We do not accept returns for ammunition.SERVICES AND TRUSTS
Custom work, services, gunsmithing, service fees, and digital downloads such as NFA Gun Trusts are non-refundable.