Shipping and Returns
What is the cost of shipping?
All accessories ship for a flat rate of $4.95, regardless of the amount purchased. Suppressors ship for a flat rate of $19.95 and ship via USPS and usually recommend a UPS upgrade for most firearm-related packages. In some cases, specifically bulk ammunition, an extra charge is built-in to the product price to accommodate the heavier weight and additional charges conveyed by the carrier to Capitol Armory.
When will my order ship?Accessory orders placed before 1 PM CT ship the same day in most cases. Accessory orders placed after 1 PM CT ship the following business day. NFA items require approval prior to shipment and will be shipped within 24-48 business hours of receiving approval from the BATFE.
Where does Capitol Armory ship to?Capitol Armory ships to consumers and dealers within the United States. Many products on CapitolArmory.com are regulated by federal, state, and local governments, and not all products are available or legal in all locales. It is the purchaser's responsibility to ensure each item is legal in his/her state and local vicinity. Capitol Armory will not ship or transfer to states where items are known to be prohibited.
What shipping carrier does Capitol Armory use?UPS is our carrier of choice for firearm-related packages; however, we utilize USPS for select products. If you select USPS for your shipping provider, please note that all packages are experiencing delays of up to 4 weeks and with limited tracking capability. We recommend selecting UPS for those customers who wish to accurately track their packages or those who require packages in a short period of time. USPS provides an affordable delivery option and delivers 99.9% of the packages sent, but delivery may be delayed.
How do I track my package?
When your product ships, we will provide a tracking number via email. You can also log in to your account to view the tracking number for your order. If you select USPS for your shipping provider, you may have limited tracking capability.
What if my package is lost during shipping?
Capitol Armory will ensure you receive your purchase. If an item is not received and the time frame estimated for the shipping service you selected has been exceeded, we will send a replacement product. Since COVID-19, USPS packages take longer than usual to deliver, up to 4 weeks in some cases. Additionally, many packages sent via USPS do not track correctly. If you want accurate tracking information, we strongly suggest selecting the UPS shipping option instead of USPS.
Can you ship a suppressor to my residence?
If you are a TX resident and upon BATFE approval, full instructions are provided on how we can ship your NFA item direct to your residential address. All NFA items are shipped UPS ground Adult signature required.
What is Capitol Armory's return policy?
To maintain our goal of providing fantastic customer service and competitive pricing, a 10% cancellation fee will be applied to any canceled order where a serial number is assigned during the order process. This 10% cancellation fee applies to most orders and only applies to orders where Capitol Armory has not initiated the BATFE transfer process and the return request was made within seven days of purchase.
If the BATFE transfer process has been initiated, and a return request is made within seven days of purchase, a 35% restocking fee will be applied to the refund amount. If we have not initiated the BATFE paperwork, and a return is requested after seven days from the order date, a restocking fee of up to 35% will be applied to the refund amount. Pre-orders, orders 14 days or older and those orders that have shipped do not qualify for a refund. Promotional items may have special return restrictions. Please see each promotion's details for any exclusions to this return policy. Paid BATFE taxes do not qualify for a refund (IE, we have filed your BATFE paperwork).
Firearms:We do not accept returns for firearms. Orders that have been placed, and not shipped, are subject to a 10% cancellation fee.
Accessories:We are happy to process returns within 7 days of delivery as long as the product(s) are unused and in their original packaging and condition. All returns are subject to a 15% restocking fee. Shipping charges are not refundable. Shipping fees for returns to Capitol Armory are the sole responsibility of the customer. We highly encourage all returns to Capitol Armory to be sent with tracking and insurance to ensure the correct and safe delivery of the accessory being returned or exchanged. Please email us at [email protected] to initiate a return or exchange.
Ammunition:We do not accept returns for ammunition.
Services and Trusts:
Custom work, services, gunsmithing, service fees and digital downloads such as NFA Gun Trusts are non-refundable.