Shipping and Returns

Shipping Policy

Shipping, tracking and delivery
Answers to common shipping questions.

What is the cost of shipping?

Accessory shipping starts at a flat rate of $5.95. Suppressors ship at a flat rate of $29.95. Faster UPS and USPS options are available at checkout.

When will my order ship?

USPS orders placed before noon CT on business days ship the same day. UPS orders placed before 4 PM CT generally ship the same day. Orders placed after those times ship the next business day. Items marked "Ships from Supplier" or "In Stock at Supplier" follow a different schedule (see below). NFA items ship after the required federal transfer steps are complete.

What do "Ships from Supplier" and "In Stock at Supplier" mean?

Some items ship directly from our supplier instead of from Capitol Armory. These items are marked "Ships from Supplier" or "In Stock at Supplier" on the product page, in your cart, and on your receipt. They don't follow our normal shipping schedule or cutoff times and may take up to 3 business days to ship. GPS tracking isn't available on these items.

Where does Capitol Armory ship to?

Capitol Armory ships to consumers and dealers within the United States. Many products on CapitolArmory.com are regulated by federal, state, and local law, and not every product is legal or available everywhere. You are responsible for making sure an item is legal in your state and local area. Capitol Armory will not ship or transfer items to states where they are known to be prohibited.

Do you ship to PO boxes?

Yes, for accessories. Regulated items, such as suppressors, other NFA items and firearms, can't ship to a PO box.

Can I pick up my order?

Yes. Anything can be picked up at our Cedar Park store in the Austin area. Suppressors and other NFA items can only be picked up in your home state, so Cedar Park pickup for those is for Texas residents. We may offer pickup at our other state locations. When pickup is available for your order, you can choose it at checkout.

What shipping carrier does Capitol Armory use?

We ship with UPS and USPS. UPS generally provides more detailed tracking and quicker transit. USPS is affordable and delivers 99.9% of packages, but transit times can vary, with delays of up to 3 weeks and fewer tracking updates. If you choose USPS, we recommend adding GPS tracking.

How do I track my package?

When your order ships, we'll email you a tracking number. You can also find it in your account. USPS usually provides fewer tracking updates than UPS, and its updates can be delayed or show a package as delivered before it arrives. If detailed tracking matters, choose UPS or add GPS tracking. GPS tracking isn't available for every package, but when it is, you can add it at checkout with your shipping method. You'll also get a link to the package's most recent reported location.

What if my package is lost during shipping?

We'll make sure you receive your purchase. If your package goes past the carrier's estimated delivery window, we'll report it missing and work with the carrier. After the carrier's investigation, we'll send a replacement. If you added shipping protection, we'll send a replacement once the estimated delivery window has passed. USPS tracking isn't always a reliable indicator of where a package is. If you chose USPS without shipping protection, we'll send a replacement once the three-week estimated delivery window has passed. If detailed tracking matters, choose UPS or add GPS tracking.

Can you ship a suppressor to my residence?

Yes. In the 42 states where suppressors are legal, we ship directly to your residence via UPS Ground with adult signature required unless you waive it. We follow ATF Procedure 2020-1, ATF's procedure for transfers to buyers in the same state who don't come to our store. That process typically takes 9 to 14 days and begins after ATF approves your Form 4, or after you start a Form 4473 ship-to-home order. Delivery is subject to carrier delays, severe weather, and holidays.

How do Form 4473 ship-to-home orders ship?

In states where we offer Form 4473 transfers, your item ships from Texas to our licensed location in your state, which takes about 48 hours. That location then ships it to your home following ATF Procedure 2020-1, with the same process and timing described above. You'll get a tracking number when it leaves our in-state location. Like all suppressor shipments, it ships with adult signature required unless you waive it.

Is an adult signature required for suppressors, NFA items, and firearms?

Yes. All suppressors, other NFA items, and firearms ship with adult signature required unless you waive it. When a signature is required, it's your responsibility to be home to receive your package, and the package can't be rerouted to another address or pickup location. If you need more flexibility with delivery, waive the adult signature when you fill out your Form 4473. Your item will then ship by USPS, where it can be held at a USPS location for pickup for up to 15 days.

What if I'm not available when my package arrives?

If you know you won't be available, reach out to us right away so we can delay shipping, as long as your order hasn't shipped yet. If your package can't be delivered and comes back to us, you're responsible for the return shipping to Capitol Armory and the shipping to send it to you again.

Can I upgrade or expedite my shipment?

Yes. At checkout you can upgrade to USPS Priority Mail, USPS Priority Mail Express, UPS 2nd Day Air, or UPS Next Day Air. Once the carrier has the package, weather and carrier issues can affect delivery. If you choose UPS Next Day Air or UPS 2nd Day Air, we ship your order with that service, and orders placed before our cutoff times go out with that day's UPS pickup.

Do you offer shipping insurance?

Yes. Shipping protection is available on every order at checkout.

GPS Tracking

What is GPS tracking?

GPS tracking is an optional add-on. We place a small GPS tracker inside your package, and it reports the package's location while it's on the way to you. It costs $7.95 per shipment and is available on all orders that ship from Capitol Armory. It isn't available on items marked "Ships from Supplier" or "In Stock at Supplier."

Why add it?

Carrier tracking only updates when the carrier scans your package, and USPS tracking can be limited. The tracker reports its own location, so you can see where your package is between carrier scans when it has a signal. We recommend it for all shipments where tracking is a concern, especially USPS.

How do I see where my package is?

When your order ships, we'll send you a link to a Capitol Armory tracking page that shows your package's most recent reported location.

How long does the tracker report its location?

The tracker reports its location until your package is delivered, then stops broadcasting. Its battery lasts up to 14 days. Updates depend on signal coverage, so some may be delayed or missed.

What do I do with the tracker after delivery?

The tracker is disposable. It contains a small battery, so please follow your local rules for battery disposal.

What location data is collected, and who can see it?

The tracker records its location and the time. Capitol Armory and our tracking service provider can see this data. We use it to monitor your shipment and resolve delivery problems, and we keep it for up to 1 year. Our Privacy Policy has the details.

Do I have to agree to anything?

Yes. When you add GPS tracking, you agree that a tracker will be placed in your package and will report its location until delivery, as described above.

Does GPS tracking replace insurance?

No. GPS tracking shows where your package is. It doesn't cover loss or damage. For that, add shipping insurance.

Return Policy

Return and cancellation terms
Policies for NFA items, firearms, accessories, ammunition, and services.

NFA Items

The following policy applies to all NFA purchases:

General Policy

Once your ATF transfer begins, all sales are final. For Form 4 orders, an ATF transfer begins when Capitol Armory initiates Form 4 paperwork with either the buyer or the ATF. Before that point, the Cancellation Schedule below applies. Due to the nature of NFA items and federal regulations, we do not issue refunds after this point, and store credit is available only as listed in the Cancellation Schedule. Form 4473 orders follow the Form 4473 Transfers section below.

Cancellation Schedule

Form 4473 Transfers (No NFA Registration)

If you choose to receive an NFA item on ATF Form 4473 instead of an approved Form 4, the following terms apply:

• Until you sign our NFA Item Transfer Risk Acknowledgment, the Cancellation Schedule above applies.
• Signing it is the Form 4473 equivalent of signing your Form 4: once you sign, the sale is final. It's our agreement with you, not an ATF form, and it doesn't register your item. We do not offer refunds, returns, exchanges, or store credit. This section replaces the Cancellation Schedule and the ATF Denial terms for that order.
• Once your item ships or is picked up, none of the following creates a right to a refund, return, or store credit: changing your mind; refusing or not picking up your delivery; a change in law, court rulings, or ATF enforcement; or loss of coverage under a court injunction.
• Your item counts as delivered when the carrier attempts delivery to your shipping address or makes the package available for pickup. A refused or returned package is not a return. We'll hold it for 30 days. You pay the return shipping to us and the shipping to send it to you again.
• If we can't lawfully complete your 4473 transfer before your item ships, we'll offer to move your order to a Form 4 transfer. If you aren't eligible to receive the item, or you decline the Form 4 option, we'll issue store credit for the amount paid minus the 35% service fee.
• We recommend Form 4. Read 4473 vs. Form 4 before you decide.

Non-Refundable Items

Always non-refundable: NFA trusts, digital downloads, pre-orders, promotional items, shipped items, and all ATF tax stamps.

ATF Denials and Address Changes

ATF Denial: We'll refile once at no charge and help with the process. If a second denial occurs, store credit may be issued at our discretion, minus taxes and a 35% service fee. Capitol Armory charges a $10 per month storage fee per item held in our inventory following a denial. The fee begins 30 days from the 2nd denial and accrues each month until the item ships, transfers, or is otherwise resolved. Accrued storage fees are deducted from any store credit issued.

State Relocation: $95 refiling fee if you move states after the ATF transfer begins. Waived for military with valid PCS orders. Notify us within 30 days of any address change.

Important Disclaimers

Capitol Armory has no control over ATF processing times which can range from days to 12+ months, eForms system availability, ATF procedural changes, or FBI background check delays. Customer delays or missing information are not grounds for cancellation, refund, or store credit. Please send requested information promptly so we can keep your transfer moving.

By purchasing NFA items from Capitol Armory, you acknowledge and accept this policy in full. This policy supersedes any verbal agreements or prior written policies. For Form 4473 transfers, the signed NFA Item Transfer Risk Acknowledgment also applies. If anything in this policy differs from your signed Risk Acknowledgment, the Risk Acknowledgment's terms apply.

Firearms

We do not accept returns for firearms after they ship. Before your firearm ships, you can cancel at no charge within 14 days of purchase. After 14 days, a 10% cancellation fee applies.

Accessories

There's no fee to cancel an accessory order before it ships.

Unused accessories can be returned within seven days of delivery if they're in their original packaging and condition. A 15% restocking fee applies. Shipping charges are not refundable. You are responsible for return shipping, and we recommend using tracking and insurance.

Email [email protected] to start a return or exchange.

Manufacturing defects are covered by the manufacturer. Work directly with the manufacturer for inspection, repair, or replacement. If you have trouble reaching them, we'll help with communication.

Ammunition

We do not accept returns for ammunition.

Services and Trusts

Custom work, services, gunsmithing, service fees, and digital downloads such as NFA Gun Trusts are non-refundable.

Payment Questions

These terms cover the situations that can come up with regulated items, shipping, returns, and payments. If you have a question or problem with a charge, delivery, or item, call us at 512-879-1068 or email [email protected] so we can try to resolve it.